My Health Toolkit

We understand the importance of making the right health care decisions. These decisions affect the health of members and their families, and they impact members’ finances. That is why we created My Health Toolkit®.

My Health Toolkit is an online resource for tools and information to help members better manage benefits, treatment, financial decisions and wellness. Whether members need to locate an in-network doctor or want to research the cost of a specific surgery — the toolkit has resources that can assist them.

As more power is placed in members’ hands to manage health care benefits, we are here to help you every step of the way. My Health Toolkit enables members to:

Manage Benefits

  • Claims Summary — View claims status and an Explanation of Benefits (EOB).
  • Eligibility and Benefits — Read about benefits and coverage information and check eligibility.
  • Ask Customer Service — Send a secure message directly to the customer service area that handles the member’s coverage for faster answers to your questions.
  • Authorization Status — Verify authorization status for inpatient and outpatient visits.
  • Deductible and Out-of-Pocket Statuses — See how close a member is to meeting deductible and out-of-pocket maximums.
  • Request a new ID card.

Make Informed Health Care Decisions

  • Compare Hospital Quality — Choose the hospital that is right by comparing up to 10 facilities on the number of patients treated, complication rates, average lengths of stay for certain conditions and procedures, and more.
  • Plan Comparison Tool — Compare which benefit plan is right for a member.
  • Estimate Treatment Costs — Research average costs and days of treatment for specific medical conditions or procedures.
  • Compare Drug Costs — Look up cost and consumer information regarding prescription drugs.
  • Find a Doctor — Find a network doctor or hospital across the country and around the world.

Manage Health Care Financial Accounts

If a member has a Flexible Spending Account (FSA) or Health Reimbursement Account (HRA), they can track account balances, download forms and check claims status. With a Health Savings Account (HSA), members can view balances, order checks, print statements, transfer funds and more. Members can also access Contribution Calculators that can help them plan for the coming year.

Improve Wellness

  • Personal Health Record — A confidential, online tool providing a summary of all a member's health information, including doctors' visits, prescriptions, lab results and much more. Members also can keep track of upcoming medical appointments and print a copy of their medical histories. Additional features are available, based on benefit plan.
  • Personal Health Assessment — An online survey that helps identify risk factors and offers ways to improve a member's health based on his or her answers.
  • Health Library — This feature offers medical information, health calculators, self-care channels and nutrition guides to help improve and protect a member's health status.

Members can take charge of their health care today by logging in to their personal My Health Toolkit.

Please note: Not all members have access to all features of My Health Toolkit.