Contact Us


Are you:

  • An agent who wants to generate quotes for individuals, families or employer groups with two to 50 employees? Maybe you want to fill out an enrollment form online or check the status of enrollment applications?
    Get your answers online! Log into My Business ManagerSM.

    If you are an agent and would like to represent BlueCross BlueShield of South Carolina, please contact our Marketing department by calling 264-2328 in Columbia or toll free at 800-288-2227, ext. 42328.

  • An agent who wants prescription drug contact information for a member?

    For Members with BlueCross Drug Coverage

    On behalf of BlueCross BlueShield of South Carolina, Caremark assists in the administration of our prescription drug program. Caremark is an independent company that provides pharmacy benefits management. Here’s how and when members should call Caremark:

    Mail Service Benefits, Caremark FastStart Enrollment: 866-465-2496
    Members who want to use mail service can call this number to get started. FastStart representatives will complete mail-service order forms for members and then contact members' doctors for their prescriptions. The representative will need the member ID number, the name of the member's drug, doctor's name and phone number, member's shipping address, and a credit card number and its expiration date. Members can also give their doctor's office the toll-free FastStart physician number, 800-378-5697, and let their doctors call in prescriptions for them. For faster processing, members should give their doctor their member ID number, mailing address and phone number. Once the doctor calls in the prescription, Caremark will contact the member to get the payment information.

    Caremark Member Services: 888-963-7290
    Members should call this number if they have questions about prior authorization, quantity management, dose management, step therapy, mail-service benefits, refills or their general benefits. Or, members can visit Caremark's website. (This link leads to a third party Web site. Caremark is solely responsible for the contents and privacy policy on its site.) 

    Caremark Pharmacy Help Desk: 800-364-6331
    Members should ask their pharmacists to call this number if they need help submitting prescription claims.

    Caremark Prior Authorization Department: 800-294-5979
    Members should ask their doctors to call this number if they need prior authorization for a prescription drug. Doctors can also fax requests on a member's behalf to 888-836-0730.

    Caremark Specialty Drug Enrollment: 866-513-5214
    Members who use specialty drugs should call this number. Or, they should ask their doctors to call in their prescriptions for them. For faster processing, the doctor will need the member ID number, the shipping address and the member's phone number. Once a doctor calls in a member's prescription, Caremark will contact the member to get payment information. Doctors can fax specialty drug prior authorization requests to 866-249-6155.

  • Someone looking for subpoena or HIPAA-compliant information?
    BlueCross BlueShield of South Carolina will respond to any valid subpoena that a South Carolina court issues. If you are requesting records from us as a third party to an out-of-state action, however, you will need to complete a HIPAA-compliant Authorization form. Or, you can contact:

    Clerk of Court for Richland County
    P.O. Box 192
    Columbia, SC 29202
    Phone: 803-576-1950

    Once you complete the HIPAA-compliant Authorization form, please mail it to:

    Custodian of Records
    BlueCross BlueShield of South Carolina
    Mail Code AA-270
    I-20 at Alpine Road
    Columbia, SC 29219-0001

    Please note: We do not have copies of original bills (HCFAs) that providers submit if the individual resides and/or receives treatment in states other than South Carolina. In these cases, we will provide electronic data processing summaries of this information.

    Documents

    Documents we keep in the normal course of business include:

    Claims (copies of HCFAs or electronic data processing summaries): These documents generally provide line item information, diagnosis codes and provider information.

    Explanation of Benefits (EOBs): These documents generally provide information about the benefits we paid for a claim.

    We usually do not have copies of medical records. You should request these directly from the provider.

    Fees

    We will prepare an invoice for copies at $.50/page. Generally, each claim is one to four pages. EOBs are usually two pages.

    We can not determine in advance the number of pages of documentation necessary.

    We expect prompt payment of our invoice upon receipt.
  • Someone who wants to report fraud?
    Do you suspect fraud? We encourage you to let us know. Remember, you can remain anonymous! Please include as many details as possible. You can reach us several ways:

    BlueCross BlueShield Fraud Hotline: 800-763-0703
    Fax: 803-264-4050
    Complete an online form.

    Write us at:
    BlueCross BlueShield Anti-Fraud Unit
    Mail Code AX-E01
    P.O. Box 24011
    Columbia, SC 29224-4011

    Find out more about how you can help us stop fraud. Check out our Fraud Case Files.
  • Someone looking for a job at our company?
    We're more than just the largest health insurance company in South Carolina. We are one of the nation's leading administrators of government contracts. And we operate one of the most sophisticated data processing centers in the Southeast. We are successful because our employees are dedicated to serving our customers. If you share this commitment, consider joining our team!

    Please note: Due to the large volume of resumes we receive, we will only contact candidates we are considering for the position.

    Please visit our Careers page for more information.


Agency Sales Contacts

Columbia

Address

Phone Numbers

 

I-20 @ Alpine Road
Columbia, SC 29219

800-288-2227
803-788-0222
 

 

Extension

 

FAX 803-865-3876

 Chuck Campbell 42224  VP - Agency Sales
 Lisa Hollingsworth 21223   Regional Marketing Manager
 John Gasque 41946  Regional Marketing Manager 
 Joann Wilson 42328   Admin
 

Extension

FAX 803-699-5795

 Stephanie McLellan
42429 Marketing Rep., Group
 Sam Monroe
41004
Marketing Rep., Chamber
 Lisa Haddad 42480 Marketing Rep., Group
 Paige Lane 46769 Marketing Rep., Group
 Sherry Nicewonger 44568 Marketing Rep., Individual
 Missy Ferguson 47424 Marketing Rep., Individual
 Emi Ferry
45847
Group Service Rep
 Kevin Davis 42791 Marketing Assistant

 

Charleston 

Address 

Phone Numbers 

  1180 Sam Rittenburg Blvd.
Suite 100
Charleston, SC 29407 
800-476-8231
843-571-5503 
 

Extension

FAX 843-571-6712 

 Julie Burchette 22006  Marketing Rep., Group 
 April Jones
22139  Marketing Rep., Group 
 TBA 22124 Marketing Rep, Individual 
 Stacey Funderburk 22142   Marketing Rep, Individual
 Tonisha Adams  22144   Marketing Assistant  

 

Greenville 

Address 

Phone Numbers 

   1000 Executive Center Drive
Greenville, SC 29615
 800-922-1185
864-288-5791
 Pamela Hicks 21230   Marketing Rep., Group  
 Jason Mitchell 21019   Marketing Rep., Group  
 Kathryn McGinnis 21317  Marketing Rep., Group  
 Jill Green 21320   Group Service Rep  
 Denise Stack 21208 (47884)   Marketing Assistant

 

 

Myrtle Beach

 

Address

 

Phone Numbers

   2411 North Oak Street
Myrtle Beach, SC 29577
 800-463-2315
843-444-9068
 

Extension 

FAX 843-448-0425 

 Jenny King
  Marketing Rep., Group 
 Katy Galloway    Marketing Rep., Individual
 Wendy Evans    Group Service Rep
 Fran Gambrelli   Admin 

 

Rock Hill 

Address 

Phone Numbers 

  P.O. Box 12550
Rock Hill, SC 29731
800-745-9520
803-817-1910 
 

Extension 

FAX 803-817-1912

 Vicki Martinez   Marketing Rep, Group 
 Janis Morris   Group Service Rep