Mental Health and Substance Abuse Benefits

On behalf of BlueCross, Companion Benefit Alternatives, Inc. (CBA) manages behavioral health and substance abuse benefits for most of our members and their dependents. CBA is a separate company. (Please note: Employers can choose another organization to manage these benefits. So please check your handbook to make sure you have these benefits and to see which plan you have.)

CBA offers confidential guidance in getting referrals to outpatient professionals for diagnosis and treatment of sensitive behavioral health problems, including:

  • Depression
  • Anxiety
  • Substance abuse
  • Eating disorders
  • And more

CBA has more than a decade of experience in clinical and behavioral health benefits management. The staff includes board-certified psychiatrists, registered psychiatric nurses, licensed practical nurses, social workers and professional counselors, with a wide variety of clinical backgrounds.

In 2005, South Carolina passed a mental health parity law. We are using our experience with that law to approach the federal parity law. In addition to the mental health benefits required by the South Carolina law, we are adding coverage for substance use disorders and additional clinical disorders.

How Can CBA Help?

CBA can help make referrals to network health care professionals. You can get a higher level of coverage from a network provider than from someone outside the network.

The network has professionals within the state of South Carolina and across the country. It features board-certified psychiatrists and addictionologists. It also has licensed psychologists, social workers and professional counselors. All these health care professionals will file claims and get precertifications from CBA for your treatment.

CBA requires network professionals follow the credentialing standards from the National Committee of Quality Assurance (NCQA). This independent, not-for-profit organization is dedicated to assessing and reporting on the quality of managed care plans.

If your employer has contracted for an employee assistance program (EAP), CBA will try to coordinate with that program for ongoing treatment for a behavioral health problem.

If you have questions, please call 800-868-1032. You or your physician can call to get a referral.

To find a network provider, view the CBA Network Directory.