Contact Us


Are you:

  • A health care professional who would like to file a claim online? Or maybe you have a question about a patient's coverage, a claim you filed, your partnership with us, critical HIPAA information or other matters?
    Just log in to My Insurance ManagerSM for providers (if it's your first time, you'll have to create a simple profile first). You'll find health or dental patient information including claims details, eligibility, benefits and much more. You can even file claims online! Plus, if you can't find the information you are looking for, you can use our secure "Ask Provider Services" feature that will direct your question to the best representative who can answer.

    Need more assistance? Our provider advocates serve as our liaisons to the health care community. This helps promote positive relationships through continued education and problem resolution. If you have a question that is not related to specific claims or patients, please contact your provider advocate.

    We've created a central location for the critical HIPAA information you need. Find out more in the HIPAA Critical Center.

    For questions related to dental benefits and claims, please call toll free at 800-222-7156 Monday through Friday.

    For questions related to State Dental and Dental Plus plans, please call toll free at 888-214-6230.
  • Someone looking for subpoena or HIPAA-compliant information?
    BlueCross BlueShield of South Carolina will respond to any valid subpoena that a South Carolina court issues. If you are requesting records from us as a third party to an out-of-state action, however, you will need to complete a HIPAA-Compliant Authorization form. Or, you can contact:

    Clerk of Court for Richland County
    P.O. Box 192
    Columbia, SC 29202
    Phone: 803-576-1950

    Once you complete the HIPAA-Compliant Authorization form, please mail it to:

    Custodian of Records
    BlueCross BlueShield of South Carolina
    Mail Code AA-270
    I-20 at Alpine Road
    Columbia, SC 29219-0001

    Please note: We do not have copies of original bills (HCFAs) that providers submit if the individual resides and/or receives treatment in states other than South Carolina. In these cases, we will provide electronic data processing summaries of this information.

    Documents

    Documents we keep in the normal course of business include:

    Claims (copies of HCFAs or electronic data processing summaries): These documents generally provide line item information, diagnosis codes and provider information.

    Explanation of Benefits (EOBs): These documents generally provide information about the benefits we paid for a claim.

    We usually do not have copies of medical records. You should request these directly from the provider.

    Fees

    We will prepare an invoice for copies at $.50/page. Generally, each claim is one to four pages. EOBs are usually two pages.

    We can not determine in advance the number of pages of documentation necessary.

    We expect prompt payment of our invoice upon receipt.
  • Someone who wants to report fraud?
    Do you suspect fraud? We encourage you to let us know. Remember, you can remain anonymous! Please include as many details as possible. You can reach us several ways:

    BlueCross BlueShield Fraud Hotline: 800-763-0703
    Fax: 803-264-4050
    Complete an online form.

    Write us at:
    BlueCross BlueShield Anti-Fraud Unit
    Mail Code AX-E01
    P.O. Box 24011
    Columbia, SC 29224-4011

    Find out more about how you can help us stop fraud. Check out our Fraud Case Files.
  • Someone looking for a job at our company?
    We're more than just the largest health insurance company in South Carolina. We are one of the nation's leading administrators of government contracts. And we operate one of the most sophisticated data processing centers in the Southeast. We are successful because our employees are dedicated to serving our customers. If you share this commitment, consider joining our team!

    Please note: Due to the large volume of resumes we receive, we will only contact candidates we are considering for the position.

    Please visit ourĀ Careers page for more information.