STATchat: Call a Provider Services Rep Online!

STATchatSM is a fast, free and simple way to talk with a provider services representative after you've searched online for the answer to a claims status or eligibility question.

To use STATchat, simply log into My Insurance ManagerSM. (Users logging in for the first time will need to create a profile, which takes less than one minute to complete.) If you still have a question after viewing claims status or eligibility and benefits,  just click the "Ask Provider Services" button at the bottom of the page. Click the "Connect" button at the top of the page, and you'll soon be speaking to a provider services representative online. In fact, you will receive priority service and be connected to the next available agent!

To ensure quick service for all customers, please limit yourself to only one issue per call. StatChat logo

STATchat Available for Precertification

When a precertification pends in My Insurance Manager, you can now talk to a Health Care Services representative immediately using STATchat through your computer. There are also four options in My Insurance Manager for updating your existing authorizations: Provide Clinical Information, Request Appeal, Request Extension and Update Authorization Information. After choosing an authorization from any of these options, you can use STATchat to speak with a Health Care Services representative immediately.

To get started, you'll need a headset with a microphone, or a speaker and microphone. Use STATchat now! Please visit My Insurance Manager.

STATchat Firewall Settings

If you have a problem connecting to STATchat, check the STATchat firewall settings. If you see a message about a missing Flash plugin, please make sure you have Adobe Flash Player 8.0 or higher installed on your computer.

If you can't hear the welcome message, but the window says "Connected," there is a probably a firewall preventing the audio from reaching your headset or speakers.

STATchat uses port number 1935 to receive audio. Please ensure your firewall allows access to this port number. Also make sure these source IP address ranges are opened up for port 1935:

  • 199.230.58.55
  • 199.230.58.56
  • 199.230.60.55
  • 199.230.60.56

If you continue experiencing problems after these changes, please call technical help at 855-229-5720.