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STATchat Update - IP Addresses

May 01, 2014

We are making improvements to our STATchatSM feature in My Insurance ManagerSM, effective May 16, 2014. These changes will enhance audio quality to improve your overall STATchat experience. Please share this information with staff and/or technical persons in your organization to make sure you have a successful STATchat upgrade.
 
STATchat will upgrade to User Datagram Protocol (UDP) from Transmission Control Protocol (TCP). The upgrade may mean you or your IT administrator will need to make some adjustments.
 
If you don’t have firewalls within your organization, you won’t have to do anything. Our system will automatically convert your protocol after the upgrade implementation.
 
If your organization has firewalls, your IT administrator will need to configure your network and make it compatible with the new protocol.
 
Here is a timeline for conversion that includes the protocol information:  

  • Today, STATchat uses port number 1935 to receive audio.
  • You can convert or adjust settings to new IP Address Ranges for port 1935 any time prior to May 16, 2014. Additional ports will also need to be opened. The firewall settings are:

     

     
     After May 16, 2014 
    Protocol     Port  Source IP Address Ranges
      UDP   1935, 19350-65535        54.244.93.164    
      UDP   1935, 19350-65535    107.20.176.54
      TCP   1935, 8080, 8443    54.208.165.112
      TCP   1935, 8080, 8443    54.213.218.20
      TCP   1935, 8080, 8443    54.213.218.21
      TCP   1935    54.244.93.164
      TCP   1935    107.20.176.54
      TCP   1935, 8080, 8443    107.21.16.178
  • After May 16, 2014, firewall users will not be able to use STATchat until they make the conversions and adjustments.
We have a technical team available to assist with your STATchat conversion at 855-229-5720. We look forward to serving you with this improvement!

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