We are making improvements to our STATchatSM feature in My Insurance ManagerSM, effective May 16, 2014. These changes will enhance audio quality to improve your overall STATchat experience. Please share this information with staff and/or technical persons in your organization to make sure you have a successful STATchat upgrade.
STATchat will upgrade to User Datagram Protocol (UDP) from Transmission Control Protocol (TCP). The upgrade may mean you or your IT administrator will need to make some adjustments.
If you don’t have firewalls within your organization, you won’t have to do anything. Our system will automatically convert your protocol after the upgrade implementation.
If your organization has firewalls, your IT administrator will need to configure your network and make it compatible with the new protocol.
Here is a timeline for conversion that includes the protocol information: