Patient-Centered Medical Home

We are proud to support the patient-centered medical home. This is an innovative concept backed by national medical societies and the Blue Cross and Blue Shield Association. The National Committee for Quality Assurance (NCQA) defines a patient-centered medical home as:

A health care setting that facilitates partnerships between individual patients, their personal physicians and, when appropriate, the patient’s family. Care is facilitated by patient registries, information technology, health information exchange and other means to assure that patients get the indicated care when and where they need and want it in a culturally and linguistically appropriate manner.

A patient-centered medical home redesigns the way primary care is delivered and financed. Studies show that patient-centered medical homes offer improved quality and safety. They use evidence-based medicine and clinical tools to guide decision-making. Most importantly, they improve health outcomes. They do this by:

  • Managing chronic illness
  • Improving compliance
  • Reducing gaps in care
  • Delivering preventive services
  • Reducing health disparities

Our goals for patient-centered medical homes are to improve outcomes and impact care costs for members. We'll do this through enhanced care coordination activities, patient education, self-management and lifestyle changes.

Learn how you can become a patient-centered medical home. Discover our programs and get more information from our resources.