Submit a Precertification Online

My Insurance ManagerSM features an automated authorization, precertification and referrals tool that allows you to request authorizations for many patient services online. With this function, called "Authorization/Precertification/Referral," you can submit requests for BlueCross and State Health Plan.

Go to My Insurance Manager to begin using this tool. Log in and select Authorization/Precertification/Referral to begin. If you are a new user, first select Create a New Profile to create your user account. If you are not registered yet, read more about creating a profile.

You can request an initial precertification or authorization in My Insurance Manager or check the status of existing requests. You can also use our STATchatSM feature to speak directly with a Health Care Services representative over the Internet if you wish to provide clinical information, request an appeal or extension, or update information on an existing authorization.

Receive Immediate Approval for the Majority of Requests

For certain services and procedures, you can receive immediate approval in most cases. There will be no need to contact us or submit additional information unless the member remains hospitalized beyond the approved days.
Our response to your request is not a guarantee of payment or reimbursement, or a guarantee of the member's eligibility for coverage. We will review all claims to verify that:

  1. The preauthorization request and the claim information you submit are consistent.
  2. The patient is eligible for benefits at the time of treatment.
  3. The patient's health plan covers the services he or she receives.
  4. The patient satisfied all health plan requirements (e.g., limitations, waiting periods, copayments, deductibles, network eligibility, etc.).

Learn More

View the  Precertification/Referral Guide.

View What You Need to Know About Clinical Attachments