New VRU Option for Provider Credentialing

Dial the Provider Services telephone number at 1-800-868-2510. The new option for Provider Enrollment says, “For Provider Enrollment, including credentialing, questions and inquiries, press 5.”

  • The recording will then give you two options to choose from:
    • To begin the provider enrollment process, please go to the Provider Enrollment sections of to find a Checklist of the information, documentation and required forms to be submitted to us as one Complete Enrollment Packet for consideration to join our networks. If you want to check the status of a previously submitted application, press 1.
    • If you have received correspondence on your application and have questions, or need any other Provider Enrollment assistance, press 2.
  • The phone lines will be available Monday through Friday from 8 a.m. to 5 p.m.
  • All calls received after 5 p.m. will be routed to the Provider Services area or a message will tell the providers to call back during regular business hours.

There will not be a voicemail option. This line is for credentialing questions only.

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